Cancellation, Refund, and Return Policy

Online Sales

CANCELLATION POLICY. Online sales may only be canceled up until Merchandise is loaded on the truck for delivery, generally three days before the delivery date. Express/Next Day Delivery orders are not eligible for cancellation. Once the merchandise is loaded, the order cannot be canceled and will be treated as a return. Refunds may take up to 10 business days to process.

RETURN POLICY. Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. Also, returns may incur a restocking fee equal to a delivery charge. To initiate a return, please contact us at (561) 683-7373, and we will provide instructions for returning your merchandise. Please include your original sales order number when contacting us. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS must be returned via UPS at the customer’s expense. Once the merchandise has been returned to us, refunds may take up to 10 business days to process.

Showroom Sales

For purchases made in our showroom, no refunds are available, and sales cannot be canceled after merchandise has been delivered. Express/Next Day Delivery orders are not eligible for return or cancellation. A total refund is available only if there has been no delivery and you cancel the sale within 48 hours of the date of purchase. If you do not cancel the transaction within 48 hours, but cancel before delivery, only 80% of the purchase price will be refunded.